Career Development Professional

1 day ago

Bengaluru, Karnataka, India beBeeCustomer Full time US$ 6,00,000 - US$ 15,00,000
Unlock New Career Opportunities

Embark on a journey that will unlock new career possibilities.

Main Responsibilities:
  • Deliver high-quality customer interface functions to achieve excellent customer satisfaction and operational efficiency in the front office and teller areas.
  • Foster positive relationships with colleagues across the team.
  • Maintain a clean and well-presented environment by displaying posters and promotional materials correctly and keeping latest brochures up-to-date.
Customer Focus:
  • Ensure a positive customer experience and manage complaints and escalations effectively through superior service delivery.
  • Regularly monitor customer service scores and drive improvements in these scores.
Leadership and Teamwork:
  • Establish mutual respect and trust when interacting with others and work collaboratively as a team.
  • Communicate effectively through regular discussions and feedback.
Operational Effectiveness:
  • Adhere to overall operational standards set by the organization.
  • Maintain control over various customer deliverables and implement audit recommendations to ensure satisfactory compliance ratings and scores.
AML and Sanctions:
  • Comply with relevant laws, regulations, and policies related to Sanctions and AML.
  • Remain vigilant and promptly report unusual activity and customer transactions to the designated authority.

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