Oracle Service Engineer
3 days ago
We are seeking a skilled professional to manage and support our Oracle Product Lifecycle Management (PLM) module.
Key Responsibilities:- Provide L1 support for Oracle Cloud PLM - Product Development (PD) and Product Data Hub (PDH)
- Perform hands-on configuration and customization support within Oracle Fusion PLM
- Conduct API integration testing and configure Oracle PDH application components
- Deliver post-production support and Hypercare services
- Create custom reports using Oracle tools
- Perform root cause analysis for recurring issues
- Execute and support Agile data migration processes
- Conduct quarterly configuration and patch validation/testing
- Analyze and prioritize support requests related to Oracle Fusion PLM configurations and customization issues
- Perform initial assessment and troubleshoot customization component failures
- Coordinate support for post-production and Hypercare environments
- Triage and resolve issues related to custom report generation
- Manage incident tickets related to Agile data migration
- Track and prioritize tasks related to quarterly patch testing and configuration validation
- 5+ years of experience with Oracle Cloud PLM solutions
- Strong understanding of Product Lifecycle Management principles and industry best practices
- Proficiency in Oracle PDH application configurations
- Experience in API integration and patch testing methodologies
- Proven ability in custom report development using Oracle tools
- Background in Agile data migration processes and tools
- Experience validating and testing system configurations and patches
- Excellent troubleshooting and problem-solving skills
- Strong communication skills to interact effectively with technical teams and business stakeholders
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