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Core IT Support Professional
3 weeks ago
This role offers an individual with basic technical skills to expand their knowledge into all aspects of core IT administration, end-user computing, networking, and business-critical application support.
The ideal candidate will be highly motivated with an excellent customer-focused approach and commitment to service delivery.
- Provide high-level customer service by resolving inbound calls and tickets from users with technical IT issues.
- Responsible and accountable for the tracking of incidents, change management, and requests from initial identification through to resolution.
- Manage tickets to ensure all cases are dealt with on time.
- Perform technical troubleshooting for issues and problems as per the scope defined.
- Collaborate with other teams when the resolution of reported IT issues is dependent on the change or fix which is to be implemented.
Strong fault-finding skills combined with the ability to guide people remotely through IT systems to gather pertinent information are essential. Good verbal and written communication skills and English proficiency are also required.
Requirements:- 4-6 years of experience within an IT support environment.
- Expertise in Windows Server, Active Directory, O365, and Microsoft Exchange.
