
Customer Service Advocate
6 hours ago
Customer Service Representative Role
This is a full-time on-site customer-facing position for a Call Center Customer Service Representative. The role involves handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction.
Responsibilities:
- Respond to customer queries and provide product and service information
- Troubleshoot problems and maintain customer records
- Escalate complex cases to relevant departments
Requirements:
- Proficiency in customer service, customer support, and ensuring customer satisfaction
- Experience in handling customer experience and interacting with customer service representatives
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Problem-solving and conflict resolution skills
- High school diploma or equivalent; a Bachelor's degree is a plus
- Experience in the healthcare industry is advantageous
Why this role?
This role offers an opportunity to deliver exceptional customer experiences and be part of a dynamic team that prioritizes customer satisfaction.
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