Auto Damage Specialist

1 week ago

Vijayawada, Andhra Pradesh, India beBeeDamage Full time ₹ 7,00,000 - ₹ 10,00,000
Job Title: Auto Damage Claims Assessor

About the Role:

This is a role that involves inspecting images and videos of vehicle damage, producing accurate quotes, and converting incoming enquiries into confirmed repair bookings.

The ideal candidate will be able to assess vehicle damage remotely using submitted photos and/or video footage, identify required SMART repair work, and accurately prepare repair quotes using internal systems and pricing matrices.

Key Responsibilities Include:

  • Assessing vehicle damage remotely using submitted photos and/or video footage.
  • Identifying required SMART repair work (e.g. minor dents, scuffs, scratches, paint damage, alloy wheel damage).
  • Accurately preparing repair quotes using internal systems and pricing matrices.

Quoting & Estimating:

  • Using predefined labour and parts pricing guidelines to issue transparent, competitive quotes.
  • Clearly communicating quote details to customers in writing or over the phone.
  • Ensuring all quotes are logged and followed up promptly.

Enquiry Handling & Conversion:

  • Responding to incoming customer enquiries via email, web forms, and phone.
  • Qualifying leads and guiding customers through the repair process.
  • Converting quotes into confirmed bookings by explaining value, repair process, and timescales.

Triaging & Workflow Coordination:

  • Determining whether damage is suitable for SMART repair, bodyshop referral, or mobile technician.
  • Routing jobs correctly based on location, severity, and repair capability.
  • Liaising with scheduling teams to allocate bookings appropriately.

Requirements:

  • Prior experience in vehicle damage assessment, quoting, or SMART repair industry.
  • Strong knowledge of minor vehicle damage types and SMART repair capabilities.
  • Familiarity with estimating tools or internal quoting platforms.
  • Excellent attention to detail and communication skills.

Work Schedule:

Monday to Friday: 09.00am - 17.00pm GMT
Additional Requirement: Two working weekends per month

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