Business Transformation Specialist

3 days ago

Noida, Uttar Pradesh, India beBeeAnalytical Full time ₹ 12,00,000 - ₹ 20,00,000
Business Transformation Specialist

We are seeking dynamic and resourceful professionals to lead our customer success initiatives.

Key Responsibilities
  • Lead new customer onboarding by gathering data, configuring software, and providing product training.
  • Proactively address customer queries and issues, ensuring effective and efficient product usage.
  • Drive customer satisfaction, increase software adoption, and identify opportunities for upselling to reduce churn.
  • Gather, document, and prioritize business requirements through collaboration with internal and external stakeholders.
  • Translate requirements into detailed BRDs, functional specifications, and user acceptance scenarios.
  • Work closely with the Product and QA teams to deliver tailored solutions that meet customer needs.
  • Configure software during onboarding to align with customer requirements.
  • Provide insights on functional usability, technical design, and feature optimization to improve customer experience.
  • Lead projects from requirement gathering to sign-off, ensuring timely and high-quality delivery.

Qualifications:

  • Educational Background: MBA (preferred) or bachelor's in business administration, Computer Science, or a related field.
  • Experience: Minimum 2 years as a Business Analyst in B2B product-based companies; experience in SaaS, ERP, or asset management domains is a plus.
  • Strong written and verbal communication skills.
  • Proven ability to gather, document, and prioritize business requirements.
  • Experience in handling domestic and international clients.
  • Detail-oriented with strong problem-solving and analytical skills.
  • Familiarity with software configuration and product training.

Benefits:

  • Competitive Performance Bonus.
  • Comprehensive Health Insurance.
  • Dynamic Work Environment.

Apply now to make an impact.

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