Customer Experience Specialist

5 days ago


Pune, Maharashtra, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 15,00,000
Customer Service Role

As a vital component of our organization, you will play a key part in delivering exceptional customer experiences.

Main Responsibilities
  • You will respond to incoming calls from customers with professionalism and courtesy, actively listening to their concerns and asking probing questions to understand their needs.
  • You will provide accurate and timely information on products and services, while seeking opportunities to upsell and meet individual and team sales targets.
  • You will handle customer objections with empathy and professionalism, working to address them and close sales.
  • You will document all customer interactions in our CRM system, maintaining a high level of knowledge about our products and services, as well as industry trends and best practices.
Key Requirements
  • You will possess excellent verbal and written communication skills in English.
  • You will have previous experience in customer service and sales roles, preferably in call centers.
  • You will be able to multitask, prioritize, and manage time effectively, using strong problem-solving skills and the ability to think on your feet.
  • You will be comfortable working in fast-paced environments, flexible to work rotational shifts, including evenings, weekends, and holidays.
  • You will have familiarity with basic computer skills and knowledge of CRM systems.


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