Strategic Operations Specialist

1 week ago


Chennai, Tamil Nadu, India Amazon Full time
Company Overview
Alexa Shopping Operations is committed to delivering exceptional results for customers worldwide by providing accurate dataset generation and annotations. In collaboration with Shopping feature teams, we strive to enhance customer experience (CX) quality across shopping features, devices, and locales.
We specialize in handling annotations for training, measuring, and improving Artificial Intelligence (AI) and Large Language Models (LLMs), enabling Amazon to deliver a superior shopping experience to customers globally.
Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aim to provide an end-to-end data solution for the LLM lifecycle, leveraging technology alongside our operational excellence.
By joining us, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide.

Key Job Responsibilities
- Develop analytical tools interfacing with business and technical stakeholders
- Build models and metrics providing insights on Operational quality performance
- Manage the business metrics reporting process
- Drive process efficiency and automation
- Collaborate with Program and Products Managers across marketplaces to come up with new customer opportunities/insights.
  • 3+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience
  • 3+ years of complex Excel VBA macros writing experience



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