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Back Office Case Coordinator

1 week ago

Cochin, Kerala, India EXL Service Full time
Case Coordinator Job Summary

As a Back Office Case Coordinator at EXL Service, you will play a critical role in supporting our healthcare operations team. You will be responsible for collecting and verifying patient information, creating cases, and communicating with stakeholders to ensure efficient and effective case management.

Main Responsibilities
  • Collect and verify patient information, including demographic data and medical history.
  • Create new cases, assigning them to relevant teams and tracking progress.
  • Communicate with healthcare providers, vendors, and internal stakeholders to resolve issues and clarify information.
  • Update case records, ensuring accuracy and completeness.
Requirements
  • Bachelor's degree in a related field or equivalent experience.
  • 0-3 years of experience in case coordination, healthcare operations, or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficiency in MS Office, including Excel, Word, and PowerPoint.
What We Offer

We provide a dynamic work environment, opportunities for professional growth, and a comprehensive benefits package.