IT Infrastructure Professional

2 weeks ago

Chennai, Tamil Nadu, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000

Job Title : Technical Support Specialist

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Experience : 4-6 Years

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Job Type : Full-time

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Location : Hyderabad / Chennai

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Notice Period : 15 Days

Job Description :

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We are seeking a skilled technical support specialist with 4-6 years of experience to provide technical assistance, troubleshoot IT issues, and ensure smooth operations of IT systems and services. The ideal candidate should have strong problem-solving skills, hands-on experience in handling IT infrastructure, and excellent communication to support end-users.

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- Diagnose and resolve hardware, software, network, and system-related issues within defined SLAs.

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- Install, configure, and maintain operating systems, applications, printers, and IT equipment.

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- Provide remote and onsite technical support to end-users across different teams.

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- Monitor IT systems, identify potential issues, and implement proactive solutions.

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- Manage user accounts, access rights, and permissions in Active Directory, Office 365, and related tools.

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- Support VPN, remote desktop, VoIP, and collaboration tools (MS Teams, Zoom, etc.).

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- Document support cases, resolutions, and maintain IT knowledge base for recurring issues.

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- Collaborate with IT infrastructure/network/security teams to escalate and resolve complex issues.

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- Ensure adherence to IT policies, compliance, and data security standards.

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- Provide training and guidance to end-users on IT best practices and tools.

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Skills & Qualifications :

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- Bachelors degree in Computer Science, IT, or related field.

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- 4-6 years of proven experience in IT support/helpdesk roles.

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- Strong knowledge of Windows/Mac OS, Office 365, Active Directory, and common enterprise IT tools.

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- Experience with network troubleshooting (LAN/WAN, Wi-Fi, firewalls, VPN).

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- Hands-on knowledge of ticketing systems (ServiceNow, JIRA, Zendesk, or equivalent).

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- Familiarity with ITIL practices and incident/change management.

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- Excellent problem-solving, multitasking, and customer service skills.

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- Strong verbal and written communication abilities.

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