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App Support Operations Specialist
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At the heart of our operations is a dedicated team that works tirelessly to ensure seamless support.
- Job Description: We are seeking a skilled individual to join our team as a Shift Lead and App Support specialist. In this role, you will be responsible for overseeing daily tasks, resolving technical issues, and providing top-notch support to our customers.
- Key Responsibilities:
- Technical Skills:
- Excellent troubleshooting and debugging skills
- Able to fetch logs and identify issues
- Must have Appium monitoring skills
- Good to have Dynatrace experience
- Not too much on Infra experience required
- Good in writing queries and providing reports
- Good to have SQL, Unix/Linux, and Cloud experience (preferably GCP)
- Good to have Banking and BFSI experience
- Good to have 50% L1 and 50% L2 support skills
- Ability to work effectively under pressure
- Strong communication and interpersonal skills
- Proficiency in MS Office and Google Suite
- Highly organized and efficient with time management
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Recognition and rewards for outstanding performance
