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Senior Technical Project Manager

3 weeks ago

Bengaluru, Karnataka, India beBeeImplementation Full time ₹ 1,04,000 - ₹ 1,30,878

We are seeking an experienced Senior Implementation Manager to lead complex customer onboarding projects. If you have a proven track record in SaaS or MarTech implementation, excel at managing stakeholders, and are passionate about ensuring timely, high-quality go-lives for enterprise clients, this role is ideal for you.

Key Responsibilities
  • Manage end-to-end implementation projects for enterprise clients, from kickoff to full go-live.
  • Lead migration projects from competitor platforms, ensuring smooth data, audience, and campaign transfers.
  • Serve as a strategic partner to customers, helping them translate their business goals into actionable onboarding plans.
  • Define and track delivery metrics like Time to First Go-Live, Full Go-Live, Customer Happiness Score, and others required by internal KPIs.
  • Conduct regular meetings, provide progress updates, and manage customer expectations throughout the onboarding lifecycle.
  • Collaborate with Product and Engineering teams on feature enablement, integration, and technical problem-solving.
  • Proactively identify risks and issues, and manage resolutions to maintain project timelines and customer satisfaction.
  • Mentor junior IMs and act as a subject matter expert in key implementation workflows.
  • Contribute to standardizing implementation processes and creating documentation/templates.
  • Gather and relay customer feedback to improve onboarding and product experience.
Requirements
  • 7+ years of experience in Implementation Management, Professional Services, or Customer Success, preferably in SaaS or MarTech.
  • Success leading complex customer onboarding projects, especially data-driven or API-heavy platforms.
  • Strong stakeholder management and communication skills, with ability to influence senior customer and internal stakeholders.
  • Experience with project management tools like Rocketlane or Jira.
  • Able to juggle multiple priorities and deliver in a fast-paced, high-growth environment.
  • Solid understanding of marketing automation, CRM ecosystems, and campaign orchestration.
  • Data-savvy and technically inclined—able to understand API documentation, data mapping, and integration requirements.
  • Familiarity with customer engagement KPIs, marketing lifecycle metrics, and onboarding benchmarks.
  • Individual contribution role, but a team player who thrives on collaboration, accountability, and continuous improvement.
Preferred Qualifications
  • Experience with customer journey orchestration tools, push/email/SMS marketing tools, or analytics platforms.
  • Hands-on experience using MoEngage (either in a previous role or as a client) is highly desirable.
  • PMP, CSM, or other project management certifications are advantageous.
What You'll Get
  • A fast-paced, collaborative, and transparent work culture.
  • Opportunity to work with global enterprise clients.
  • Freedom to innovate and lead strategic initiatives.
  • Competitive compensation package.
  • Work with some of the best minds in the industry.