Branch Operations Manager
2 days ago
The Branch Manager is responsible for overseeing the daily operations of a branch, ensuring business targets are met, and maintaining a high level of customer satisfaction. This role involves leading sales and marketing activities, team recruitment and training, and managing the housing loan process from initiation to disbursement.
Key Responsibilities:- Business Performance: Ensure the branch meets its disbursement targets for housing and mortgage loans, and insurance premiums.
- Portfolio Growth: Drive the growth of the branch's portfolio while retaining existing customers.
- Team Management: Supervise and monitor the activities of sales officers across all locations to ensure a consistent flow of business.
- Marketing and Sales: Plan and execute marketing activities with a monthly calendar and track progress daily.
- Customer Satisfaction: Ensure high levels of customer satisfaction for all loans sanctioned.
- Recruitment and Training: Recruit and train sales officers to ensure they achieve productivity levels as per company norms.
- Quality Management: Manage the quality of the branch's portfolio, ensuring minimal risk.
- Documentation and Compliance: Ensure proper and complete documentation for housing loan files submitted for sanction, and oversee the management of post-sanction documentation.
Requirements
- Education: Undergraduate or postgraduate degree in a relevant field.
- Experience: 8 to 12 years of experience in the housing loan sector is mandatory.
- Leadership: Strong leadership skills to manage and motivate a team.
- Sales and Lead Management: Proven ability in sales and lead management.
- Customer Relationship Management: Excellent customer relationship management skills.
- Organizational Skills: Strong organizational skills to manage business processes effectively.
- Complex Issue Handling: Ability to handle complex issues, especially in portfolio management.
- Communication Skills: Excellent verbal and written communication skills.
Minimum of 12 months of experience in retail sales. Experience in the BFSI sector is an added advantage. Good communication skills are essential. Must possess a Two Wheeler and a valid driving license.
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