Senior IT Architect

1 week ago

Nagpur, Maharashtra, India beBeeTechnical Full time ₹ 25,00,000 - ₹ 30,00,000
Job Description:

As a seasoned IT professional, you will lead the technical architecture and solution design for ServiceNow ITSM implementations. Your expertise in core ITSM modules, scripting, integrations, and ServiceNow best practices will drive enterprise-grade solutions.

Key responsibilities include:

  • Leading the technical architecture and solution design for ServiceNow ITSM implementations.
  • Architecting, configuring, and customizing core ITSM modules including Incident, Problem, Change, Request, Knowledge, CMDB, Service Catalog, and SLA Management.
  • Implementing ServiceNow Agent Workspace, Service Operations Workspace, and mobile views for ITSM agents.

You will also be responsible for:

  • Developing and maintaining custom components including Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Notifications, and Inbound Actions.
  • Building and optimizing workflows using Flow Designer, Workflow Editor, and Scripted Flows.
  • Customizing form views, list layouts, dashboards, and Performance Analytics widgets for ITSM reporting and analytics.

In addition, you will integrate ServiceNow with external systems using REST/SOAP APIs, Integration Hub, and MID Server.

Required Skills and Qualifications:
  • 9+ years of ServiceNow platform experience with 4+ years in ITSM module as a technical lead or senior developer.
  • Deep knowledge of ITIL processes (ITIL v4 aligned) and hands-on implementation of Incident, Problem, Change, Request, Knowledge, CMDB, and Service Catalog.
  • Expertise in JavaScript, Glide APIs, Scoped Applications, Scripted APIs, and custom app development.
  • Solid understanding of data models, ACLs, and role-based access control.
  • Experience with ServiceNow CMDB, Discovery, and/or Service Mapping is a strong plus.
  • Exposure to DevOps integrations and CI/CD pipelines is a plus.
Preferred Certifications:
  • ServiceNow Certified System Administrator – Mandatory
  • ServiceNow Certified Implementation Specialist – ITSM – Highly Preferred
  • ServiceNow Application Developer – Preferred
  • ITIL v4 Foundation Certification – Advantageous

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