Senior Java Technical Specialist

4 days ago

Shimoga, Karnataka, India beBeeEngineering Full time ₹ 20,00,000 - ₹ 25,00,000
Job Title: Java Production Support Engineer

We are seeking a skilled Java Production Support Engineer to play a critical role in maintaining and enhancing our production systems.

This is an ideal opportunity for professionals with strong expertise in Java and Spring Boot, passionate about solving real-time production issues while contributing to development efforts.

Key Responsibilities:

  • Use technical and analytical skills to solve critical customer/field technical escalations from Support, Professional Services, Sales, and Pre-Sales.
  • Work closely with the Engineering team to develop solutions for customer-reported problems.
  • Participate in daily scrum meetings to update the development team about ongoing escalation and their statuses.
  • Own highly technical customer escalations with clear expectations and timelines.
  • Develop tools and techniques to help with Root Cause Analysis using platform data and code base digging.
  • Reduce time to resolve product issues by fixing them as needed after RCA.
  • Provide timely updates to issue reporting teams to improve overall customer satisfaction.
  • Collaborate with Product management to identify and implement backlog requirements adding value to the product.

Requirements:

  • Bachelor's degree.
  • 6+ years' experience in technical product support type roles, preferably in escalations teams.
  • Experience working as L3 escalation engineer taking care of complex customer issues.
  • Software development experience using Java technologies.
  • Good understanding and working experience of MySQL/MariaDB/RDBMS and database concepts.
  • Good understanding and working experience of Microservice architecture environments on AWS.
  • Experience troubleshooting and helping with root cause analysis for customer/support/field reported issues.
  • Passion, curiosity, integrity, and outstanding attention to detail while performing tasks.
  • A team player who works well in collaborative environments.
  • Display high attention to detail and strong analytical skills.
  • Scripting; Splunk; network troubleshooting; REST API troubleshooting; Query database

What We Offer:

  • Competitive salary and benefits package.
  • Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications.
  • Opportunity to work with cutting-edge technologies.
  • Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards.
  • Annual health check-ups.
  • Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents.

Work Environment:

  • Hybrid work and flexible hours to fit diverse lifestyles.
  • Accessibility-friendly office with ergonomic setups and assistive technologies to support employees with physical disabilities.
  • Equal Opportunity Employer prohibiting discrimination and harassment of any kind.

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