Global Vendor Experience Lead

7 days ago


Pune, Maharashtra, India Amazon Full time

The Global Vendor Experience Lead will play a critical role in driving vendor satisfaction and resolving disputes within the Global Finance Operations team at Amazon. Key responsibilities include developing strong business relationships with top suppliers, creating mutual trust, and resolving conflicts to avoid shipment holds or business interruptions.

Main Responsibilities:
  • Lead initiatives to improve vendor experiences, identify root causes of problems, and develop action plans to address these issues.
  • Analyze key supplier trends, govern mediation requirements, and prepare vendor health scorecards to ensure smooth business processes.
  • Act as the primary point of contact for top Amazon suppliers, fostering open communication and resolving disputes efficiently.
  • Collaborate with Retail and Finance teams to agree on priorities, business decisions, objectives, and communication.
  • Work flexibly, including night shifts and weekends, to meet business requirements.

This role requires a strong background in Shared Services, Accounts Payable, and project management, with experience working cross-functionally with technical and non-technical teams. Excellent communication and analytical skills are essential, along with a passion for process improvement and problem-solving.


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