Training Manager-Collection Process Specialist

3 weeks ago


Mumbai, Maharashtra, India Firstsource Full time

A leading provider of customized Business Process Management (BPM) services, Firstsource is a trusted custodian and long-term partner to 100+ leading brands. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across various verticals.

As a Training Manager-Collection Process, you will be responsible for developing and implementing training & development processes for all employees. This includes identifying training needs, designing training modules, and managing relationships with vendors.

Key responsibilities include:

  • Developing and implementing training programs
  • Managing relationships with vendors
  • Identifying and recruiting trainers and training coordinators
  • Partnering with clients for implementing programs

Requirements include a Graduate/Postgraduate degree and 5-8 years of experience in Training Management & improvements. Key skills include excellent communication & presentation skills, planning and execution skills, and ability to conceptualize and design content.



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