Enterprise Windows Systems Administrator Lead

4 days ago

Pune, Maharashtra, India Global Payments Full time

About Us

We are a leading provider of payment technology and software solutions, serving over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders globally.

We strive to deliver best-in-class payment technology and software solutions, making it possible for millions of people to move money between buyers and sellers every day.

Our Technology Infrastructure

We maintain a robust and reliable technology infrastructure, including Windows systems, to support our operations and enable our customers to achieve success.

We require a highly skilled Windows Systems Engineer to join our team and take ownership of designing, implementing, and maintaining our Windows systems.

Key Responsibilities

  • Design and implement Windows systems, including all approved vendor hardware and software, to support the developmental, operational, and production support groups.
  • Configure Windows Operating Systems, reviewing complex designs and configuring hardware, peripherals, services, settings, directories, storage, etc. in accordance with design requirements.
  • Perform Operational Acceptance Testing and evaluations as part of Service Integration, ensuring acceptability and usability on a scale, capacity, resiliency, and reliability level.
  • Monitor systems to ensure platforms are available in accordance with Service Level Agreements (SLAs), providing support to ensure that monitoring systems are available at all times and that appropriate thresholds and alerts have been set to ensure system availability.
  • React and respond to events in accordance with escalation procedures, providing complex statistical information to datacentre management for weekly and monthly status updates and additional information as required.
  • Act as the role of 3rd line technical support, deploying changes in accordance with the Global Payments change control process and raising, updating, and closing change control tickets in accordance with Service Management guidelines.
  • Monitor and review system logs, detecting and troubleshooting problems, and escalating to appropriate levels, supporting issue resolution as and when required, using the available ticketing application to record activities.
  • Provide feedback and updates to Incident resolution support teams, providing on-call support within the on-call structure 24/7, investigating, troubleshooting, and mentoring for escalated issues.
  • Conduct complex system maintenance by planning and developing strategies on patch management, firmware management, and Operating System upgrades in line with best practices across Global Payments and the industry at large.
  • Provide out-of-hours support for pre-arranged changes and maintenance events, ensuring systems are backed up in accordance with required practices and procedures.
  • Mentor less-experienced team members in becoming active participants in maintenance functions.
  • Report and assist in the investigation of security breaches in accordance with Information Security guidelines, reviewing and investigating any issues identified via security monitoring applications.
  • Review system access in line with the required practices and procedures following Information Security guidelines, maintaining systems responsible to the level required to meet Payment Card Industry (PCI) standards and other applicable industry best practices.
  • Create and review the availability of disaster recovery systems, maintaining code, configuration, and documentation in line with Production systems, performing regular disaster recovery testing for internal and client-facing systems.
  • Interact closely with the respective client service representatives and work with all levels of team members across business units within the company.
  • Provide team members with detailed platform overview training and supporting documentation for operational, configuration, or other procedural purposes, attending status calls when requested and providing detailed technical support.
  • Evaluate all systems supported or maintained for potential service improvements utilizing automation and orchestration technologies, ensuring skills are updated by attending the appropriate courses, utilizing reference materials, Internet resources, and vendor-sponsored seminars.

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