
Support Solutions Expert
3 days ago
About our company, an integrated SaaS system.
We help businesses manage private company equity by minimizing costs through automation, accounting, sharing, and compliance tools. We also provide valuation services for founders to find their valuation for fundraising and ESOP issuance.
As a highly-driven Technical Support Specialist, you will provide technical support to users and create instructions for internal use on our software system.
Key Responsibilities:
- Prepare Support Articles on software features for clients.
- Create Instruction Manuals for internal use.
- Design systems and create internal/external support guides.
- Assist in preparing details for developing new features.
- Liaise with teams concerning product development or project details.
- Handle ad hoc assignments as required.
Requirements:
- Bachelor's degree in Finance, Accounting, Management, or Business Administration.
- One year of software/product related experience (preferred).
- Analytical skills with great attention to detail.
- Good command of written and spoken English.
- Excellent report writing and research skills.
- Strong interpersonal, communication, and analytical skills.
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