HR Liaison

The Human Resources Liaison plays a pivotal role in overseeing front office operations and providing strategic support to human resource functions.

This position is responsible for ensuring a professional, welcoming, and efficient reception environment that aligns with the organization's values and goals.

1. Front Desk Management

• Greet and welcome visitors, clients, vendors, and employees in a courteous and professional manner.
• Maintain a clean, organized, and presentable front desk area at all times.
• Answer general inquiries and direct visitors to the appropriate departments or individuals promptly.

• Record visitor details including name, contact information, purpose of visit, time in, and time out in a secure and confidential logbook.
• Issue visitor badges/passes and ensure security protocols are followed before granting access to the premises.
• Inform relevant employees of guest arrivals professionally and discreetly.

• Screen and forward incoming phone calls in a professional manner.
• Take accurate messages and relay them to the appropriate staff member in a timely and efficient manner.
• Handle basic inquiries and provide general information about the organization when required.

• Receive, sort, and distribute incoming mail, packages, and deliveries to the appropriate recipients or departments.
• Ensure timely dispatch of outgoing mail and courier parcels, maintaining accurate records of correspondence.
• Liaise with courier services and postal vendors to schedule pickups or resolve delivery issues efficiently.

• Maintain physical and digital files of HR documents, employee records, and general office administration files securely.
• Ensure documents are stored safely and can be retrieved quickly when needed.
• Update and manage office databases including contact lists, staff directories, and visitor records accurately.

• Monitor stock levels of office supplies and coordinate with vendors for replenishment regularly.
• Ensure availability of necessary materials at the front desk and throughout the office.
• Report and follow up on any maintenance issues with building management or housekeeping teams promptly.

• Professional Communication
  • Clear and articulate verbal communication skills; pleasant telephone etiquette.
  • Strong written communication for email correspondence and internal messaging.
• Interpersonal Skills
  • Friendly, patient, and respectful when dealing with people at all levels.
  • Ability to maintain professionalism in high-pressure or fast-paced environments.
• Organizational Ability
  • Strong attention to detail in managing logs, schedules, and records accurately.
  • Capable of multitasking and prioritizing duties effectively.
• Technical Proficiency
  • Familiar with Microsoft Office Suite (Word, Excel, Outlook).
  • Experience with office management software or HR databases is a plus.
• Confidentiality and Discretion
  • High regard for maintaining the confidentiality of sensitive documents and employee information.

We offer a dynamic work environment and opportunities for growth and development.