Data Insights Analyst
4 weeks ago
About the role:
We are seeking a skilled Data Insights Analyst to join our team at Eastvantage. As a Data Insights Analyst, you will be responsible for configuring and maintaining the XM Discover product from Qualtrics by building models, tuning sentiment, and analyzing data to provide insights based on business questions.
You will come with an understanding of customer feedback and experience analytics and the ability to tell a story with data. You are a go-getter who can take a request and run with it independently but also does not shy away from collaborating with the other team members. You are flexible and thrive in a fast-paced environment with changing priorities.
About the client:
Our client is a Fortune 500, nationwide, telecommunications and media organization made up of multiple brands. They are the largest broadband communications and video services providers in the United States, serving nearly 5 million residential and business customers. They are spread across 21 states with an advanced portfolio of connectivity services, focused on bringing their customers and communities together.
Responsibilities:
Working cross-functionally with business stakeholders
- Intake business use cases from various areas of the company
- Translate business problem into requirements and build models/dashboards that solve one-off as well as ongoing business problems
Modeling
- Design, implement, and fine-tune NLP models in Discover
- Review models with stakeholders, collect feedback and improve models based on business needs
- Review and fine-tune models on an ongoing basis to ensure currency and recency of insights
- Identify new topics on an ongoing basis
Dashboarding
- Collect requirements for dashboards
- Build dashboards
Enablement
- Develop video, ppt and pdf training materials for the various roles within discover (executive, frontline-management, frontline)
- Lead training sessions to ensure tool adoption
Access management
- Manage access to the platform in partnership with Data and Analytics
Qualifications:
- Bachelor's degree in data science/Analytics, Statistics is a plus.
- Certified in Discover and/or 3+ years of experience in working with this or a similar tool.
- Background/experience/understanding of NLP modeling for text classification and sentiment tuning.
- Program the Discover feature and setup workflow in Qualtrics.
- Configuring the Discover function for call center audio and speech model setups.
- Analyzing received audio surveys and prepare dashboard.
Non-technical requirements:
- You have experience working on client-facing roles.
- You are available to work from our Bangalore office from Day 1 in a night shift. (US Shift)
- You have strong communication skills.
- You have strong analytical skills.
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