Academic Success Coordinator

1 week ago

Kollam, Kerala, India beBeeStudentSupport Full time ₹ 50,00,000 - ₹ 80,00,000

Are you a dedicated and detail-oriented professional looking to make a difference in the lives of students?

About the Role

We are seeking an exceptional individual to join our team as a Post-Enrolment Operations Executive. In this role, you will play a vital part in ensuring that our students have a smooth academic journey by managing administrative processes, providing timely assistance, and maintaining accurate student data.

Key Responsibilities:
  • Act as the primary point of contact for newly enrolled students, guiding them through campus resources, policies, and academic expectations.
  • Maintain and update student records in our Student Information System (SIS), including enrolment status, grades, and personal information.
  • Coordinate semester-wise student fee collection and issue receipts in accordance with institutional guidelines.
  • Offer support to students via email, phone, and chat in line with defined Service Level Agreements (SLAs).
  • Communicate important information such as future semester payment deadlines, policy updates, and key events through various channels.
  • Inform students about financial aid options, scholarships, grants, and associated application processes and deadlines.
  • Assist students with non-technical issues during course registration and resolve enrolment-related errors.
  • Share updates about alumni events, guest lectures, webinars, and networking opportunities to foster engagement and learning.
  • Produce customized reports and compile data for internal use or regulatory compliance.
Ideal Candidate Profile
  • 1–3 years of experience in student support, operations, or a customer-facing role.
  • Familiarity with online education platforms, CRM systems, data analytics tools, and helpdesk software.
  • Strong written and verbal communication skills with a student-centric approach.
  • Proficient in MS Office and comfortable working with data.
  • Ability to collaborate with cross-functional teams in a fast-paced, evolving environment.
  • Strong organizational and multitasking abilities to manage priorities and deadlines effectively.
  • Analytical thinker with a problem-solving attitude and data-driven decision-making approach.
  • Understanding of the student lifecycle and ability to support learners at each stage of their academic journey.
  • Passionate about education and committed to student success.
  • Tech-savvy and updated on tools and trends in educational operations.
What We Offer
  • Competitive base salary with performance-based bonuses
  • Comprehensive health insurance
  • Professional development opportunities
  • Chance to shape the future of AI education
About Us

We are revolutionizing higher education as the world's first AI-only, US-based online institution. Our mission is to make cutting-edge AI education accessible to students globally through innovative online learning experiences.

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