Application Performance Specialist
7 days ago
The ideal candidate will have extensive experience in application monitoring and management. They should be proficient in setting up and configuring monitoring tools, such as Dynatrace, to identify and resolve issues.
- Troubleshooting user issues and performing root cause analysis
- Identifying recurring issues and implementing long-term fixes
- Setting up alarming for Dynatrace and Splunk for different applications
- Defining and fine-tuning alerts
- Integrating Dynatrace alerts with incident management tooling
- Analyzing and optimizing application code with respect to error handling and alerting
- Understanding of web technologies (HTML, CSS, JavaScript) and frameworks
- Experience with ServiceNow or similar IT service management tools
- Problem-solving mindset with a focus on continuous improvement
- Experience in a similar liaison role between application and platform teams
- Knowledge of ITIL practices and principles
Requirements:
- Excellent communication and collaboration skills
- Able to work effectively with diverse teams, creating a cooperative environment where ideas and solutions are shared openly
- Project management "light" skills to follow up on tasks, ensure timely completion and efficiently manage multiple tasks and priorities
- Sense of accuracy (in monitoring configuration)
- Able to provide support and training to application teams with varying levels of technical expertise
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