Salesforce Enterprise Architect

1 week ago

Bhavnagar, Gujarat, India beBeeTechnical Full time ₹ 40,00,000 - ₹ 50,00,000
Job Title: Salesforce Architect- Service Cloud

We are seeking a seasoned Salesforce Technical Architect to design and implement scalable enterprise-scale Service Cloud solutions.

  • 12–15 years of IT experience with 7+ years in Salesforce CRM.
  • Proven expertise in architecting large-scale Salesforce Service Cloud solutions.
  • Strong command of Service Cloud features: Case Management, Knowledge Base, Omni-Channel, CTI, and Service Console.
  • Hands-on proficiency in Apex, Visualforce, Lightning Components, SOQL, REST/SOAP APIs.
  • Solid understanding of Salesforce security, data model, and integration frameworks.

This is an opportunity to work on complex integrations with ERP, telephony, middleware, and external applications. The ideal candidate will have strong leadership, stakeholder engagement, and communication skills.

We require candidates with the following certifications:

  • Salesforce Certified Technical Architect (CTA)
  • Salesforce Certified Application Architect / System Architect
  • Salesforce Certified Service Cloud Consultant
  • Salesforce Platform Developer I/II
  • Salesforce Administrator / Advanced Administrator

The role requires collaboration with program managers to manage timelines, risks, and dependencies, ensuring successful project outcomes.

As a trusted advisor to clients and leadership on Service Cloud strategy and roadmap, you will present architectural designs, trade-offs, and recommendations to senior stakeholders and executives.

To succeed in this position, you must stay ahead of Salesforce Service Cloud releases, AppExchange products, and industry innovations.

You will be responsible for contributing to defining and scaling enterprise-wide Salesforce governance frameworks.

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