Senior Technical Solutions Engineer

1 day ago

Mount Abu, Rajasthan, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 12,00,000

About Us:

We are a leading IT consulting services company with the mission to provide exceptional services at a competitive price.

Within a short span, we evolved into a transformative partner for Business Acceleration Advisory, Application Development & Managed Services.

We have seen a 200% uptake in winning high-value projects that are critical for our clients' businesses.

We welcome candidates rejoining the workforce after career break/parental leave and support their journey to reacclimatize too corporate.

We offer competitive pay packages, attractive policies, medical insurance benefits, and industry-leading trainings.

Job Overview

We are looking for a Technical Support Specialist to join our dynamic team.

In this role, you will provide technical assistance to customers and internal teams by troubleshooting, resolving, and documenting issues related to our software solutions—primarily built on Java and Python.

This is an excellent opportunity for early-career engineers who are passionate about customer success, problem-solving, and working on secure software platforms.

Key Responsibilities

  • Respond to support tickets and technical inquiries from customers via email, chat, and ticketing systems.
  • Troubleshoot and resolve issues related to Java and Python-based applications.
  • Investigate and assist with cryptographic protocols, certificate validation, key management, and other PKI-related functions.
  • Reproduce customer-reported issues in internal environments and work with engineering teams for resolution.
  • Write and maintain support documentation, knowledge base articles, and diagnostic tools.
  • Escalate complex technical issues to senior support engineers or development teams as needed.

Required Skills

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2-3 years of experience in a technical support or engineering role.
  • Proficient in Java and Python for debugging and scripting tasks.
  • Understanding of PKI concepts including X.509 certificates, SSL/TLS, digital signatures, and keystores.
  • Familiarity with tools such as keytool, openssl, or similar.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.

Preferred Skills

  • Experience working with REST APIs, and tools like Postman.
  • Exposure to Linux/Unix environments and command-line tools.
  • Understanding of secure coding practices and security-first design.
  • Experience with ticketing systems like Service Now, Jira.

Experience Required: 2-3 years of Experience

Job Type: Remote

Location: India

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