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Enterprise Solutions Specialist
2 weeks ago
Job Summary:
">We are seeking a highly skilled Senior Specialist with 5 to 7 years of experience in Genesys to design, implement and optimize Genesys-based solutions for enterprise-level contact centers.
">Key Responsibilities:
">- ">
- Work as a subject matter expert in Genesys, providing technical guidance and best practices for solution design and deployment.">
- Collaborate with cross-functional teams to configure and integrate Genesys platforms tailored to business requirements.">
- Contribute to the continuous improvement of Genesys deployments, focusing on system optimization and operational efficiency.">
- Stay current with the latest Genesys features, releases and industry trends to ensure solutions remain up-to-date and competitive.">
- Support the evaluation and adoption of new Genesys modules or enhancements based on evolving business needs.">
- Participate in technical discussions, workshops and knowledge sharing sessions to foster team development.">
Roles and Responsibilities:
">- ">
- Lead the implementation and upgrade of Genesys solutions across multiple projects.">
- Serve as the primary technical advisor for Genesys-related initiatives, ensuring alignment with organizational objectives.">
- Gather and analyze requirements from stakeholders to translate business needs into effective Genesys solutions.">
- Review and validate technical designs to ensure scalability, security and compliance with standards.">
- Troubleshoot and resolve complex technical issues related to Genesys platforms in a timely manner.">
- Provide mentorship and guidance to junior team members on Genesys integrations and advanced functionalities.">
- Document solution architectures, configurations and best practices for future reference.">
- Engage in continuous learning and contribute to the overall knowledge base of the Genesys skill cluster family.">