
Career Opportunity for Customer Support
5 days ago
Job Title: Career Opportunity for Customer Support
We are seeking a highly motivated and proactive customer support professional to join our team. As a key member of the team, you will learn various aspects of customer support like query resolution, handling situations, and interacting with customers.
Responsibilities
- Provide best-in-class customer service and problem resolution to customer queries over voice-based phone services.
- Support customers across multiple communication channels, including telephone, email, and chat platforms.
- Clarify customer requirements; probe for and confirm understanding of requirements or problems.
- Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
- Listen attentively to customer needs and concerns; demonstrate empathy.
- Confirm customer understanding of the solution and provide additional customer education as needed.
- Prepare complete and accurate work and update customer files.
Requirements
- Freshers with good communication skills and a strong passion for delivering exceptional customer experiences.
- Ability to work in rotational shifts (no night shifts for females).
- Knowledge of international/domestic travel voice processes.
- Be enthusiastic and have a zeal to perform in a fast-paced environment.
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