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Senior Quality Compliance Associate

3 weeks ago

Varanasi, Uttar Pradesh, India beBeeQuality Full time ₹ 40,00,000 - ₹ 50,00,000

We are seeking a highly skilled and detail-oriented Quality Compliance Specialist to join our team. As a key member of our quality assurance department, you will play a vital role in ensuring the accuracy and compliance of our processes.

The ideal candidate will have a strong background in project management and quality assurance, with experience working in a fast-paced environment. You should be proficient in MS Office, including Excel and PowerPoint, and have excellent written and verbal communication skills.

Job Responsibilities:
  • Collaborate with cross-functional teams to ensure quality standards and processing accuracy for daily operations.
  • Audit population/sample proportion of processed tickets basis predefined checklist for assigned tasks via email, Salesforce, Jit Bit, RAGIC, and other data sources at a defined frequency.
  • Ensure random audits at least twice or thrice per month to verify documentation around BK Claimants.
  • Perform random sample checks on communication sent/received to/from Trustees.
  • Accurately review and interpret legal documents, especially court motions/orders, affidavits, PACER reports, and legal heirship documents.
  • Briefly familiarize yourself with Standard Operating Procedures (SOPs) and training materials within a short span. Establish weekly connections with business for Training Needs Identification in collaboration with trainers for SOP updates & Process Knowledge Transfer requirements.
  • Create weekly/monthly reports for audits performed on the set frequency, reporting out to supervisors and businesses with necessary analytics & inferences. Include root cause and CAPA (Corrective Action/Preventive Action) for defects/deficiencies identified during quality audits.
Requirements:
  • Bachelor's degree in any field preferably in Law/BBA or commerce.
  • 2-4 years of experience in a US-based multinational corporation.
  • Project management experience or certifications are highly desirable.
  • ISO 9001 onwards any such certification is preferred.

In addition to your technical skills and qualifications, we value exceptional problem-solving skills, strong attention to detail, and the ability to work independently with minimal supervision.