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Customer Service Associate

1 week ago

Chennai, Tamil Nadu, India Smile Groups Private Limited Full time

Welcome to Smile Groups Private Limited, a dynamic organization dedicated to delivering exceptional customer experiences. We are seeking a highly skilled and motivated Customer Service Associate with proficiency in Spanish language to join our team.

The ideal candidate will possess excellent verbal and written communication skills in both Spanish and English, enabling effective interaction with customers across various telecommunications platforms. Prior experience in customer-facing roles is advantageous, but not mandatory.

We offer a comprehensive benefits package, including:

  • Attendance Bonus
  • Dinner Provided
  • Sick Leave

A commitment to flexible working hours, with the ability to work on night shifts (6 PM IST - 10 AM IST) and weekends, is also required. Additionally, relocation to Chennai is necessary for this role. The successful candidate should be willing to adapt to a fast-paced environment and prioritize customer satisfaction above all else.

Key Responsibilities:

  1. Interface with US customers via inbound calls, providing timely and accurate responses to their queries.
  2. Maintain a professional demeanor at all times, adhering to established procedures for greeting and interacting with customers.
  3. Clearly communicate customer requirements, confirm understanding of problems or needs, and offer solutions that meet their expectations.
  4. Support customers across various telecommunications services, ensuring seamless issue resolution and customer satisfaction.

Desired Candidate Profile:

  • Any Graduate (BE/BTech freshers/Under-Graduate/Post Graduates)
  • Spanish Fluency level: B2
  • Immediate joiners will be given preference
  • Excellent verbal and written communication skills in Spanish and English
  • Flexible with 24/7 Environment

This opportunity requires the ability to relocate to Chennai and commit to working on night shifts and weekends. If you are a motivated individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting role within our organization.