
Customer Service Operations Role
4 days ago
Customer Service Analyst Opportunity
This role offers the chance to make a positive impact on customers and colleagues, delivering successful customer and business outcomes.
- You'll participate in initiatives to improve customer service, processes, and procedures.
- Develop your analytical skills and advance your career in this fast-paced environment.
Provide crucial support to customers and colleagues in contact centers, responding to and investigating queries, and developing an understanding of customer and business needs.
Identify barriers to performance and coordinate improvements to enhance efficiency.
- Work closely with operational teams, providing coaching and support to increase efficiency and knowledge.
- Log incidents and identify trends.
- Review manual or ineffective processes for automation or enhancement.
- Maintain focus on improving customer service and experiences.
- Excellent planning and organizational skills.
- Excellent written communication skills.
- Minimum 6 months to 1.5 years experience in International Chat or Email processes.
- Any graduation or post-graduation qualification.
- Comfortable working in 24*7 shifts.
- Microsoft Office skills, including PowerPoint, Excel, and Word.
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Customer Service Role
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A Customer Service Representative Role
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1 day ago
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