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Customer Support Specialist
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We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for handling inbound and outbound calls, providing product/service information, and resolving customer issues.
Key Responsibilities:- Handle customer inquiries in a prompt and efficient manner, ensuring clarity and accuracy.
- Provide first-level support by addressing customer concerns, troubleshooting issues, and offering solutions.
- Manage customer expectations and guide them through the resolution process effectively.
- Respond to customer inquiries with empathy and understanding.
- Provide feedback to management on recurring issues, customer concerns, or suggestions for process improvement.
- Adhere to all company policies, scripts, and guidelines during calls.
- Ensure all customer interactions are compliant with industry standards and company protocols.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Strong problem-solving and analytical skills.
