Workday Support Specialist

1 month ago


Bengaluru, Karnataka, India Media Full time
About the Role

This is a unique opportunity to join our team as a Workday Support Admin, where you will be the primary technical expert for Workday HCM modules. As a key member of our HRIS team, you will provide essential support to ensure the system operates seamlessly.

Key Responsibilities
  • Provide technical support for Workday HCM modules, ensuring system issues reported by end-users are investigated and resolved promptly.
  • Assist with bi-annual system upgrades, testing, and analyzing new features to ensure a smooth transition.
  • Develop and maintain documentation, including system configurations, processes, and procedures.
  • Enter HR data into Workday and maintain accurate and up-to-date information.
  • Make data changes or corrections as required.
  • Maintain supervisory organizations within Workday.
  • Answer tickets from HR regarding Workday issues and provide timely resolutions.
  • Gather requirements for system enhancements and translate them into effective Workday configurations.
  • Identify test scenarios, develop test scripts, and provide key support in User Acceptance Testing (UAT) to ensure system accuracy and functionality.
  • Serve as the subject matter expert for Workday, researching and assessing technology needs, identifying system/process improvements, and delivering technological solutions that support operational excellence.
  • Contribute to system strategy, security, and governance, ensuring compliance and data security best practices.
Requirements
  • 2+ years of experience as a Workday Admin.
  • Experience with the following modules: HCM, reporting, talent, absence, benefits, and compensation.
  • Experience providing technical support for enterprise applications.
  • Strong problem-solving and troubleshooting abilities.
  • Excellent prioritization and time management skills, with the ability to provide timely follow-up and resolution.
  • Self-sufficient and problem solver.
  • Comfortable working in a global company.
Preferred Qualifications
  • Experience with EIB/Mass upload.
  • Workday Pro Certification.
About Us

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.

Please be mindful of fraudulent job postings and recruiting activities that may use our company name and information. Please be mindful to protect your personal information, especially your national identification number, and bank account information during a recruiting process.



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