Software Deployment Specialist

12 hours ago

Guntur, Andhra Pradesh, India beBeeDeployment Full time ₹ 8,00,000 - ₹ 12,00,000
Software Deployment Specialist

This is a challenging role that requires strong technical skills and excellent communication abilities. As a Software Deployment Specialist, you will be responsible for deploying software solutions to customers, providing technical support, and training end-users.

Key Responsibilities:
  • Develop a deep understanding of our products and services.
  • Act as the primary point of contact for customers, building trust-based relationships.
  • Configure client accounts to meet their business requirements.
  • Lead onboarding and deployment activities at customer sites, including hardware setup.
  • Conduct training sessions for restaurant staff—cashiers, managers, and F&B managers.
  • Share best practices to help restaurants maximize the value of our software.
  • Provide remote and on-site support, ensuring high availability for your portfolio of customers.
  • Troubleshoot user issues, collaborating with engineering and reporting root causes.
  • Escalate critical issues promptly while coordinating with internal teams for resolution.
  • Communicate with users in clear, friendly, and professional language (verbal and written).
  • Proactively engage with clients to anticipate needs and offer solutions.
  • Delight customers and turn them into brand ambassadors for our company.

You will work closely with a fast-paced, innovative team of developers, designers, and product experts.

Requirements:
  • 0–2 years of experience in software deployment, technical support, or account management in F&B, POS, or SaaS domains.
  • Strong knowledge of hardware setup and troubleshooting (POS systems, printers, networks).
  • Excellent communication skills in English and at least one regional Indian language (Hindi, Tamil, Telugu, Kannada, Bengali, etc.).
  • Ability to train and educate end-users across different roles.
  • Strong problem-solving skills, independent thinking, and ability to work under pressure.
  • Highly available and willing to travel locally within the assigned metro city for client visits.
  • Passion for technology, customer success, and delivering great user experiences.
Benefits:

This role offers a competitive salary and benefits package, as well as opportunities for career growth and professional development.

Others:

If you are a motivated and detail-oriented individual with a passion for technology and customer success, we encourage you to apply for this exciting opportunity.

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