Food and Beverage Operations Manager

1 month ago


Gurgaon, Haryana, India The Indian Hotels Company Limited Full time
Job Title: Food & Beverage Associate

Join our esteemed team at The Indian Hotels Company Limited as a Food & Beverage Associate, where you will play a pivotal role in ensuring seamless service standards and exceptional guest experiences.

Key Responsibilities:
  • Manage daily table reservations and optimize table allocation for waiters.
  • Create and distribute duty charts for waiters, ensuring efficient section allocation.
  • Conduct daily briefings to maintain staff awareness and ensure smooth operations.
  • Ensure staff adherence to grooming and information standards.
  • Coordinate timely food delivery for buffet services and maintain buffet replenishment.
  • Assume hostess duties in her absence and provide exceptional guest service.
  • Take beverage orders from guests and offer meal choices, including buffet and à la carte options.
  • Verify accurate billing for tables and maintain service standards.
  • Ensure the restaurant is properly set up with required mise-en-place and maintain a well-equipped cash counter.
  • Procure stationery, provisions, and catering supplies on a weekly basis.
  • Maintain par stock and circulation stock of linen and stewarding items.
  • Attend phone calls and handle guest inquiries.
  • Enforce staff discipline and ensure adherence to company policies.
  • Remit cash and sales summaries to the front office cashier at the end of each session.
  • Process job orders for maintenance and follow up on their completion.
  • Update the non-availability and sell board daily.
  • Ensure lights and A/C are switched off after closing and on before opening.
  • Generate cover statement reports and update the remarks book and attendance register.
  • Compile reports on linen, stewarding, and stationery consumption.
  • Lead by example and motivate staff through effective leadership.
  • Minimize pilferage and breakage to control costs.
  • Ensure complete guest satisfaction through personal inquiry.
  • Assist concerned departments during stocktaking.
  • Pick up food from the kitchen and serve to guests.
  • Maintain cruets, bud vases, and buffet equipment.
  • Collect stationery, provisions, and catering supplies from stores.
  • Set up buffet counters and maintain the overall upkeep of the restaurant.


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