Food and Beverage Operations Manager
1 month ago
Join our esteemed team at The Indian Hotels Company Limited as a Food & Beverage Associate, where you will play a pivotal role in ensuring seamless service standards and exceptional guest experiences.
Key Responsibilities:- Manage daily table reservations and optimize table allocation for waiters.
- Create and distribute duty charts for waiters, ensuring efficient section allocation.
- Conduct daily briefings to maintain staff awareness and ensure smooth operations.
- Ensure staff adherence to grooming and information standards.
- Coordinate timely food delivery for buffet services and maintain buffet replenishment.
- Assume hostess duties in her absence and provide exceptional guest service.
- Take beverage orders from guests and offer meal choices, including buffet and à la carte options.
- Verify accurate billing for tables and maintain service standards.
- Ensure the restaurant is properly set up with required mise-en-place and maintain a well-equipped cash counter.
- Procure stationery, provisions, and catering supplies on a weekly basis.
- Maintain par stock and circulation stock of linen and stewarding items.
- Attend phone calls and handle guest inquiries.
- Enforce staff discipline and ensure adherence to company policies.
- Remit cash and sales summaries to the front office cashier at the end of each session.
- Process job orders for maintenance and follow up on their completion.
- Update the non-availability and sell board daily.
- Ensure lights and A/C are switched off after closing and on before opening.
- Generate cover statement reports and update the remarks book and attendance register.
- Compile reports on linen, stewarding, and stationery consumption.
- Lead by example and motivate staff through effective leadership.
- Minimize pilferage and breakage to control costs.
- Ensure complete guest satisfaction through personal inquiry.
- Assist concerned departments during stocktaking.
- Pick up food from the kitchen and serve to guests.
- Maintain cruets, bud vases, and buffet equipment.
- Collect stationery, provisions, and catering supplies from stores.
- Set up buffet counters and maintain the overall upkeep of the restaurant.
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