Client Service Professional

13 hours ago


Gurgaon, Haryana, India beBeeCustomerSupport Full time ₹ 10,00,000 - ₹ 15,00,000
About This Role

We are looking for a professional to provide top-notch support to our clients.

Key Responsibilities:
  • Troubleshoot customer inquiries via phone and web-based ticketing system
  • Use knowledge of web-based applications and networking to troubleshoot and resolve client issues
  • Perform tests to identify source of problems
  • Liaise with teams and departments to ensure customer satisfaction
  • Verify technical fixes from the technical team
  • Provide timely support to customers across geographies
  • Adhere to processes defined for case logging via Salesforce or other tools
Requirements:
  • Bachelor's degree in computer science or similar field
  • Professional experience working in an International BPO or hospitality industry, preferably in an operating role
  • Excellent command over written and spoken English
  • Strong customer management and problem-solving skills
  • Engaging personality and passion for customer service
  • Flexibility with work schedules
Benefits:
  • Competitive salary
  • Health insurance
  • Paid time off
  • A hybrid environment that promotes work-life balance
  • Parental leave
  • Professional development assistance
  • Referral program


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