Ecommerce Logistics Program Manager

2 days ago

Tiruchi, Tamil Nadu, India beBeeSupply Full time ₹ 18,00,000 - ₹ 24,00,000

Program Management Expert

About This Role

We are seeking a seasoned program manager to oversee our end-to-end post-purchase journey. The ideal candidate will have a strong background in e-commerce logistics, 3PL operations, or supply chain management.

  • The right individual will be responsible for overseeing seller-side dispatches to ensure timely packing, order readiness, and minimal post-order stockouts.
  • This includes managing relationships with third-party logistics providers, holding them accountable for pickup/delivery service level agreements, costs, and quality.
  • The successful candidate will also be responsible for optimizing allocation, reducing transit exceptions, damages, and returns.
  • This requires collaboration with operations and customer success teams to lower contact rates, resolve 'where is my order' (WISMO) issues, and ensure timely ticket closure.
  • The program manager will track penalty recovery, claims realization, and highlight leakage areas such as lane delays, packer/station misses, and weight mismatches.
Requirements and Qualifications
  • A minimum of 4–7 years of experience in e-commerce logistics, 3PL operations, or supply chain management.
  • A strong understanding of seller dispatch operations, 3PL contracts, on-time delivery (OTD), return to origin (RTO), and cost levers.
  • Proficiency with dashboards, Excel/Sheets; SQL/BI skills are a plus.
  • A bias for action, strong vendor management, and structured problem-solving abilities are essential.
Benefits

This role offers opportunities for professional growth and development in a dynamic environment. If you are a results-driven program manager looking to make a meaningful impact, we encourage you to apply.

About Our Company

We are a marketplace that connects buyers and sellers. Our goal is to provide a seamless shopping experience for our customers. We are committed to innovation and excellence in all aspects of our business.

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