Investigation Specialist I

7 days ago


Bengaluru, Karnataka, India ADCI - Karnataka - A66 Full time
Investigation Specialist I

Are you a detail-oriented individual with a passion for uncovering the truth? Do you have excellent communication skills and the ability to work independently? We are seeking a highly motivated Investigation Specialist I to join our team at ADCI - Karnataka - A66.

Key Responsibilities:
  • Identify and mitigate fraud patterns and trends to safeguard Amazon's global customer base, profitability, and brand.
  • Communicate effectively with buyers, merchants, and other external and internal customers via email and telephone.
  • Maintain Amazon's site quality by enforcing Policy Guidelines.
  • Take appropriate action based on established procedures and document those actions.
  • Participate in special projects and partner with business teams as necessary.
  • Achieve weekly productivity and quality standards for investigations.
Basic Qualifications:
  • Excellent written and spoken German & English skills.
  • Excellent interpersonal skills with the ability to communicate complex issues correctly and clearly.
  • Demonstrated ability to work independently and make complex investigation decisions with little to no guidance.
  • Excellent problem-solving skills.
  • Strong customer handling and conflict resolution skills with a keen focus on quality and customer experience.
Preferred Qualifications:
  • Experience with Microsoft Office, including Outlook, Word, and Excel.
  • Passionate commitment to Amazon's emergence as the world's most customer-centric company.

We are open to hiring candidates to work out of one of the following locations:

Virtual Location - KA



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