Technical Support Specialist for Analytical Instruments
5 days ago
At Bruker, we are committed to enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. We strive to provide our customers with high-performance scientific instruments and analytical solutions that meet their needs.
The role of a Remote Support Engineer (Global Call Center) is crucial in ensuring that our customers receive timely and effective support for their BAXS instruments. This position involves working remotely with customers to diagnose complex electromechanical hardware/software instrument issues, optimize instrument performance, and communicate solution plans.
We are seeking an experienced Technical Support Specialist to join our team in Bengaluru, India. The successful candidate will possess excellent analytical capabilities, theoretical understanding of physics, and strong customer service skills.
The ideal candidate will have at least 1 year of previous service experience or hotline activity within electronic systems, technical expertise in electronics and mechanics, and confident handling of common PC operating systems and networks.
This full-time role offers a competitive salary of $60,000 per annum, plus benefits such as health insurance, retirement plan, and paid time off. As a member of our team, you will be part of a dynamic and supportive work environment, working on cutting-edge technology and collaborating with a diverse group of professionals.
Bruker is an equal opportunity employer, committed to diversity and inclusion. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.
Please note that this job requires working in rotational shifts (Monday through Friday) and may involve travel up to 20% of the time. Excellent communication skills, both written and verbal, are essential for success in this role.
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