Strategic Client Growth Specialist

2 weeks ago

GTB Nager, India beBeeClient Full time ₹ 1,51,15,000 - ₹ 2,51,59,000
Client Relationship Manager

Nurture long-term relationships with key clients, identify opportunities for growth, and provide exceptional support.

Key Responsibilities:

  • Client Liaison: Serve as the primary point of contact, ensuring high client satisfaction through proactive communication.
  • Business Understanding: Develop a deep understanding of each client's goals, technology landscape, and pain points to tailor services and support.
  • Regular Review Meetings: Conduct regular review meetings, performance updates, and feedback sessions to ensure alignment and progress.
  • Upselling and Cross-Selling: Identify and pursue opportunities for upselling and cross-selling IT services and solutions that meet the client's evolving needs.
  • Solution Alignment: Collaborate with internal technical and sales teams to develop value-driven proposals that address client requirements.
  • Account Growth Metrics: Track account growth metrics and ensure alignment with revenue targets.
  • Client Onboarding: Own the end-to-end client onboarding process, including kickoff meetings, documentation, and system access coordination.
  • Clear Communication: Ensure clear communication of project scope, expectations, and timelines to prevent misunderstandings.
  • Smooth Transitions: Seamlessly transition clients to operational support teams post-implementation.
  • Solution Development: Work closely with pre-sales and technical teams to align solutions with client requirements.
  • RFP Responses: Assist with RFP responses, proposal development, and solution demos to showcase expertise.
  • Issue Resolution: Escalate and resolve client issues in collaboration with service delivery and support teams.
  • Candidate Profile:
  • Bachelor's Degree: A bachelor's degree in Business Administration, Information Technology, or a related field is required.
  • MBA: An MBA is a plus.
  • Experience: 7-12 years of experience in client/account management, preferably in IT services or solutions.
  • Track Record: Proven track record of account mining and expanding client relationships.

Skills:

  • Interpersonal Skills: Strong interpersonal and communication skills are essential.
  • Needs Identification: Ability to identify business needs and align them with technical solutions.
  • Technical Proficiency: Proficiency in CRM tools (e.g., Salesforce, Zoho), MS Office Suite, and collaboration tools (e.g., Teams, Slack).
  • Project Coordination: Project coordination or delivery experience is a plus.

We seek a relationship builder who can thrive in an innovative environment, work collaboratively with a talented team, and deliver results-driven solutions that make a real difference.

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