Operations Project Coordinator
2 weeks ago
We are seeking an experienced Operations Project Coordinator to join our team at Infosys. As a key member of our operations team, you will be responsible for coordinating and managing customer orders from start to finish.
Job Responsibilities- Project coordinate customer new orders, MAC orders, move orders, complex orders, and disconnect orders, voice, and data circuits migrations
- Billing ticket resolution, trouble ticket resolution, escalate and monitor outages, project manage all orders through completion
- Manage and prioritize assigned TDM and Ethernet savings projects
- Project coordinate customer moves, adds, change, and disconnect orders
- Manage and resolve fallout in specialty areas such as circuit provisioning and network builds
- Background in managing and ordering telco products
- Ability to review telecom order packages, submit to carrier, then understand and facilitate project through installation
- Background in managing and ordering legacy telco products including POTS, PBX, DSL, ISDN BRI and PRI, MPLS, SONET, DS1, DS3, Digitally Trunked T1, and Centrex
- Background in managing and ordering SD-WAN, SIP, UCaaS, CCaaS, and other Cloud technologies
- Possess a high understanding of Telecom contracts
- Ability to understand, analyze and explain Telco USOCs (Universal Service Order Codes) on CSRs
- Build inventory records in our CRM utilizing CSRs
- Implement projects to local and IXC Telcos including AT&T, Verizon, Sprint, Lumen, Windstream, GTT, Orange, China Telecom as well as other global telecommunications companies
- Coordinate CPE (circuit provisioning) delivery and managed services activation (if applicable)
- Supporting Internal and Offshore Provisioning on related orders specific to each project
- Coordinating, implementing, and scheduling interdepartmental activities to ensure on-time completion of projects
The estimated salary for this role is $85,000 - $110,000 per year, depending on experience.
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