Enterprise Cloud Engineer
1 day ago
About eJAmerica
eJAmerica is a leading provider of innovative technology solutions, empowering businesses to thrive in today's digital landscape.
Salary Range: $80,000 - $110,000 per annum
About the Role
We are seeking an experienced Enterprise Cloud Engineer to join our team at eJAmerica. As a key member of our technical staff, you will be responsible for designing, implementing, and maintaining scalable cloud-based systems to support our growing business needs.
Key Responsibilities:
- Provide Level 2 and Level 3 support for enterprise systems, ensuring high availability, performance, and security.
- Administer, support, and troubleshoot Office 365 services, including Exchange Online, Teams, and OneDrive.
- Manage and maintain Azure Active Directory, including user identity, authentication, and group policies.
- Support and maintain SharePoint Online and on-premises environments, ensuring seamless collaboration and document management.
- Diagnose and resolve escalated server and system-related issues, ensuring minimal downtime.
- Perform routine server maintenance, updates, and patching to ensure compliance with organizational and security standards.
- Assist in system migrations, upgrades, and deployments across Office 365 and Azure environments.
- Monitor and optimize system performance using monitoring tools and proactively address potential issues.
- Collaborate with cross-functional teams to resolve technical challenges and implement solutions.
- Document incidents, problem resolutions, and standard operating procedures for knowledge sharing.
Required Skills and Qualifications:
- Office 365 Administration: Proficiency in managing O365 applications and services, including Exchange Online, Teams, and OneDrive.
- Azure Active Directory (Azure AD): Strong expertise in user and group management, identity synchronization, and role-based access controls.
- SharePoint Administration: Hands-on experience with SharePoint Online and on-premises environments, including site management and troubleshooting.
- Server Support (L2 & L3): Extensive experience in managing, troubleshooting, and resolving escalated server-related issues.
- System Monitoring Tools: Familiarity with tools like Microsoft System Center, SolarWinds, or similar for proactive monitoring.
Desired Skills:
- Knowledge of cloud technologies and hybrid environments (Azure, AWS).
- Experience with PowerShell scripting for automation and task optimization.
- Understanding of ITIL processes for incident, problem, and change management.
- Strong documentation and communication skills for knowledge sharing and collaboration.
- Familiarity with backup solutions like Veeam or Azure Backup for data protection and recovery.
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