Last Mile Delivery Program Specialist
3 days ago
We are seeking skilled and experienced program managers to join our Last Mile Analytics and Quality team.
The ideal candidate will have a background in transportation and excellent program management skills, with the ability to drive projects at pace and cut through ambiguity.
- Define project goals and KPIs, and measure progress against set targets.
- Lead initiatives to identify and eliminate root causes of defects in order to drive efficiency in last mile routing and navigation.
- Coordinate with stakeholders to drive projects end to end, conveying updates on issues, operational status and business insights internally and externally.
Responsibilities include:
Key Responsibilities- Manages program solutions for last-mile delivery challenges through problem identification, scoping, creating, and delivering long-term solutions while cross-collaborating with technology, product, program, business, and operations teams.
- Develops and implements strategies for continuous map updates and improvements based on driver feedback, delivery data, and emerging technologies.
- Coordinates cross-functional projects to standardize procedures and eliminate root causes of map data inaccuracies within current systems.
- Extracts valuable insights from spatial and non-spatial datasets using various tools and techniques, while supporting map data evaluations and quality assessment through insight sharing.
Requirements:
- 2+ years of program or project management experience
- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement documents
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