Remote Video Conferencing Expert

4 days ago

Bellary, Karnataka, India beBeeSupport Full time ₹ 90,00,000 - ₹ 1,20,00,000
Video Conferencing Support Specialist

Delivering seamless video conferencing and audio-visual support is a top priority for our team. As a Video Conferencing Support Specialist, you will play a crucial role in ensuring that our global meetings, events, and webcasts operate smoothly.

Key Responsibilities
  • Manage and maintain video conferencing technologies to ensure optimal performance.
  • Assist with scheduling, modifying, and cancelling white glove conferences and webcasts.
  • Open, update, and resolve service tickets related to AV and webcasting technologies.
  • Monitor and update support queues for current and upcoming AV technologies and webcast incidents.
  • Escalate complex issues to third-level support or manufacturer/vendor support teams.
  • Collaborate with Product Engineers to resolve application issues.
  • Administer access requests and maintain support documentation.
Required Skills and Qualifications
  • Proven experience in AV support, video conferencing, and webcast management.
  • Familiarity with Cisco Video Codecs, VBrick Rev, and related AV/IT infrastructure.
  • Strong troubleshooting and customer service skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Excellent communication skills, both written and verbal.
Benefits

This role offers a unique opportunity to work with cutting-edge technology and collaborate with a talented team of professionals. You will have the chance to develop your skills and expertise in video conferencing and webcasting, while making a real impact on our organization's success.

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