Chief Customer Success Officer

1 week ago

Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000
Job Overview

As a key member of our team, the ideal candidate will be responsible for managing customer interactions to drive subscription growth and revenue.

Key Responsibilities:
  • Proactively engage with customers to resolve issues and encourage subscription renewals.
  • Process orders efficiently and accurately after purchase confirmation.
  • Maintain detailed records of follow-ups and interactions to track performance metrics.
Requirements:
  • Advanced Microsoft Excel skills to analyze data and drive business decisions.
  • Basic Microsoft Word proficiency to create reports and documents.
  • Strong analytical skills to track performance metrics and identify areas for improvement.
  • Excellent organizational and time management skills to meet deadlines and prioritize tasks.
  • Effective problem-solving and negotiation skills to resolve customer issues.
  • Experience in customer-facing roles with a proven track record of success.
  • Strong communication and interpersonal skills to build rapport with customers and colleagues.

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