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Software Support Specialist

2 weeks ago

Coimbatore, Tamil Nadu, India beBeeApplication Full time ₹ 75,00,000 - ₹ 1,50,00,000
Job Title:

Software Support Specialist

About the Role:

We are seeking an experienced Software Support Specialist to ensure seamless operation of our critical business systems.

This is a key position that requires technical expertise and problem-solving skills to provide high-quality support to our customers.

The ideal candidate will have strong analytical skills, excellent communication skills, and a passion for delivering exceptional customer service.

Key Responsibilities:
  • Investigate and resolve software-related issues in a timely and efficient manner
  • Collaborate with cross-functional teams to identify and implement process improvements
  • Develop and maintain knowledge base articles to improve first-call resolution rates
Requirements:
  • Bachelor's degree in Computer Science or related field
  • Minimum 3 years of experience in software support or related field
  • Excellent problem-solving and analytical skills
  • Strong communication and interpersonal skills
What We Offer:

A competitive salary and benefits package, opportunities for professional growth and development, and a dynamic work environment.