IT Service Delivery Specialist for Enterprise Solutions
4 days ago
As an IT Service Delivery Specialist, you will be responsible for:
- Safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services;
- Collaborating with Customer Delivery Managers to ensure customer satisfaction through the delivery of quality services;
- Managing operational tasks, handling customer escalations, and driving process improvements;
- Providing innovative solutions and recommendations to customers based on their business goals and challenges;
- Acting as an escalation point for technical issues related to the EOS customer landscape.
Requirements
To succeed in this role, you will need:
- A comprehensive understanding of the customer's business goals and challenges;
- Solid hands-on experience with SAP technologies like SAP NetWeaver, Web Dispatcher, BusinessObjects solutions, Convergent Charging, Convergent Mediation, OpenText, etc.;
- Sound knowledge of Hyperscalers, networks, and virtual technologies, including load balancers and virtual machines;
- Solid expertise and hands-on experience in SAP Technologies and Products, SAP certification preferred;
- Proven ability to manage operational tasks, handle customer escalations, and drive process improvements;
- Ability to thrive in a high-pressure environment and consistently add value to customers and the organization.
About Us
SAP is a cloud company with over 200 million users and more than 100,000 employees worldwide. We are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. At SAP, you can bring out your best.
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