IT Service Delivery Specialist for Enterprise Solutions

4 days ago


Bengaluru, Karnataka, India SAP Full time
Key Responsibilities
As an IT Service Delivery Specialist, you will be responsible for:
  1. Safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services;
  2. Collaborating with Customer Delivery Managers to ensure customer satisfaction through the delivery of quality services;
  3. Managing operational tasks, handling customer escalations, and driving process improvements;
  4. Providing innovative solutions and recommendations to customers based on their business goals and challenges;
  5. Acting as an escalation point for technical issues related to the EOS customer landscape.

Requirements
To succeed in this role, you will need:
  • A comprehensive understanding of the customer's business goals and challenges;
  • Solid hands-on experience with SAP technologies like SAP NetWeaver, Web Dispatcher, BusinessObjects solutions, Convergent Charging, Convergent Mediation, OpenText, etc.;
  • Sound knowledge of Hyperscalers, networks, and virtual technologies, including load balancers and virtual machines;
  • Solid expertise and hands-on experience in SAP Technologies and Products, SAP certification preferred;
  • Proven ability to manage operational tasks, handle customer escalations, and drive process improvements;
  • Ability to thrive in a high-pressure environment and consistently add value to customers and the organization.

About Us
SAP is a cloud company with over 200 million users and more than 100,000 employees worldwide. We are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. At SAP, you can bring out your best.

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