Mobile Device Support Specialist
2 weeks ago
Codeproof Technologies Inc is a rapidly growing cybersecurity software company headquartered in Silicon Valley. Our SaaS platform empowers businesses to secure, deploy, and manage mobile applications and data across a range of devices. We're trusted by major carriers to deliver innovative solutions.
About the Role
This hybrid position will focus on technical support for our flagship product, Codeproof Cyber Device Manager. You will play a crucial role in supporting US and Canadian business customers with their work-related mobile devices.
Responsibilities
- Provide technical support via web chat, email, and Zoom calls.
- Engage with customers, troubleshoot issues promptly, and build lasting relationships.
- Accurately log and track customer-reported issues in a ticketing system.
- Test and replicate customer-reported issues, communicating findings to the development team.
Qualifications
- Experience: 1-2 years preferred.
- Communication Skills: High-energy, strong interpersonal and customer service skills with the ability to build relationships and handle high-stress situations.
- Technical Knowledge:
- Experience with Mobile Device Management (MDM), Unified Endpoint Management (UEM), or mobile security is a plus.
- Strong understanding of Android and iOS operating systems.
- Android Enterprise certification is preferred.
- Experience with Apple iOS MDM is a bonus.
We offer a competitive compensation package based on your skills and experience.
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