Financial Services Specialist

3 days ago

Gurgaon, Haryana, India beBeeFinance Full time ₹ 9,00,000 - ₹ 12,00,000
Finance Operations Professional

We are seeking a highly skilled Finance Operations professional to join our team. As a key member of our finance support team, you will be responsible for providing exceptional service to end-users through the ServiceNow platform.

Job Description:
  • Service Request Fulfillment
    • Process service requests submitted by end-users for the finance domain.
    • Follow predefined workflows and procedures to fulfill service requests accurately and efficiently within established SLAs.
    • Provide guidance and assistance to end-users on how to submit service requests and utilize self-service features available through the ServiceNow portal.
  • Customer Service
    • Deliver exceptional customer service by actively listening to end-users, empathizing with their concerns, and providing clear and courteous communication throughout the support process.
    • Manage end-user expectations regarding issue resolution timeframes, service availability, and potential workarounds or temporary solutions.
    • Strive to achieve high levels of customer satisfaction through prompt resolution of issues and proactive communication to prevent recurrence.
  • Documentation and Knowledge Management
    • Document all interactions, troubleshooting steps, and resolutions accurately and comprehensively within the ServiceNow knowledge base.
    • Contribute to the continuous improvement of knowledge banks, learning logs, and self-help resources to empower end-users to resolve common issues independently.
    • Share insights and lessons learned with team members to enhance collective knowledge and improve service delivery efficiency.
Required Skills and Qualifications:
  • ServiceNow Platform
  • Finance Helpdesk Support
  • Helpdesk Software
Benefits:

We offer a competitive salary and benefits package, including health insurance, retirement savings plan, and paid time off.

Others:

This role requires strong communication abilities, technical proficiency, and a commitment to delivering high-quality support services to our employees.

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