Operations Training and Development Specialist

17 hours ago

Gulbarga, Karnataka, India beBeeTechnical Full time ₹ 1,80,00,000 - ₹ 2,20,00,000

About the Role:

As a Technical Learning Specialist, you will be responsible for developing and executing internal learning programs on the Business Process Management team. This position will have a positive impact on the entire department by collaborating with management, product managers, and Subject Matter Experts (SMEs). Your role will involve designing and facilitating technical training for all key systems and tools, product/launch enhancements, new hire, and ongoing learning needs.

  • Develop Training Content and Facilitate a "world class" training experience.
  • Design, develop, facilitate, execute, and measure technical learning programs that support business strategies to internal Operations employees.
  • Content may include product launches/enhancements, process documentation updates, data quality, new hire onboarding, proprietary systems, and tools to develop appropriate curricula.
  • Training delivery methods include WebEx webinars, Teams, classroom facilitation, virtual learning, and eLearning using Articulate 360 and Camtasia.
  • Assess program effectiveness using relevant metrics, and correlate metrics with the learning objectives.

Effective Partnering, Team Building, Professional Stature:

  • Consult with subject experts and other colleagues to foster a collaborative learning and engaging environment.
  • Communicate respectfully, regularly, and effectively.
  • Remain flexible to changing priorities handling multiple projects at a time in a fast-paced environment.
  • Partner with Talent Development and Learning to leverage soft skills, DEI, and other non-technical content.

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