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Custom Order Manager
2 weeks ago
Our organization seeks a skilled and detail-oriented individual to fill the position of Custom Order Manager. As a key member of our team, you will be responsible for overseeing the entire lifecycle of custom orders, from initial client briefs to final delivery.
This is a challenging role that requires strong communication and coordination skills, as well as a keen eye for detail and a customer-first mindset. If you are passionate about delivering high-quality results and working collaboratively with cross-functional teams, we encourage you to apply.
In this role, you will work closely with designers, production teams, artisans, and global clients to ensure seamless execution of custom orders. Your responsibilities will include managing end-to-end execution of custom orders, coordinating with clients and internal design teams, translating client briefs into actionable production plans, and ensuring strict adherence to quality and compliance standards.
Key Responsibilities:
- Manage end-to-end execution of custom orders, including design interpretation, sampling, costing, production timelines, and final delivery.
- Coordinate with clients, designers, and internal design teams to understand specifications, material preferences, color palettes, and technical requirements.
- Translate client briefs into actionable production plans by working closely with weaving clusters, dyeing units, and artisans.
- Develop and maintain custom order trackers, T&A (Time & Action) calendars, and internal coordination sheets to ensure timely delivery.
- Conduct feasibility analysis for custom requirements (e.g., technique, size, color limitations, material selection).
- Ensure strict adherence to quality and compliance standards for all custom products.
- Support costing and pricing strategies, balancing product value with profitability.
- Work closely with the sales, marketing, and export teams to provide updates, sample approvals, and production status.
- Provide post-delivery feedback and continuous improvement insights for process optimization.
To be successful in this role, you will need to possess the following skills and qualifications:
- Bachelor's degree in Fashion Technology or a related field from NIFT (National Institute of Fashion Technology)
- 4-5 years of relevant experience in merchandising, preferably in home furnishings, textiles, or bespoke fashion/luxury sector
- Strong knowledge of textile techniques, materials, dyeing processes, and hand-crafted production methods
- Excellent understanding of custom order workflows – from client brief to production to delivery
- Strong communication and coordination skills with fluency in both English and Hindi
- Proficiency in MS Excel, Adobe Illustrator/Photoshop, and PLM or order management systems
- Eye for detail, strong problem-solving skills, and a customer-first mindset
- Ability to work independently and manage multiple projects simultaneously
We offer a competitive compensation package and a dynamic work environment that fosters growth and development.
OthersPreferred attributes include exposure to global clients or export markets, experience working with artisan-based production or luxury/customized product environments, and an interest in sustainable and ethical production processes.